Mac Assist is Steve Cooper, who brings to the task:
 

18 years' solid experience with Apple Macintosh computers, operating systems, networks, peripheral equipment, and a wide variety of application programs
 

Particular experience in teaching Mac topics at novice and intermediate levels
 

Broad experience in Mac troubleshooting and problem solving techniques
 

Steve has been actively involved for the past 18 years with AUSOM Inc., Australia's largest Macintosh user group, and contributes a regular 4-page article of hints and tips to its monthly magazine. He has lectured to AUSOM members in a wide variety of subjects over an 15-year period. He is also the author of many instructional articles, and is a past regular contributor to Australian Personal Computer magazine.

For the past eight years he has worked full time in supporting both small business and home based Apple Mac users, setting up and configuring equipment, and resolving the wide variety of problems that such users encounter.

This experience is your assurance that your technical problems will be handled by a knowledgeable and experienced Mac user, and that your tuition needs will be met with maturity and patience.